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Return Policy
If you need to cancel or modify your order after you submit it, contact us right away via email and we'll see what we can do. Most orders are processed and sent to the warehouse the same day. If we cannot cancel or modify your order before it ships, it is easy to return our products. Please save your packing slip as you may need it to return an item.
Our prices may fluctuate depending on vendor pricing, shipping specials, and sales volume. We cannot accept returns or issue credits due to price changes or special sales events.
Manufacturer Warranty
Please note that after 30 days (up to 90 days), it is not our responsibility to deal with defective items. These will be covered by the manufacturer. Most manufacturers have websites which will tell you who you need to contact and what their process is for warranty information.
Satisfaction Guaranteed
You may return any item (see Return Exceptions below) within 14 days of receipt for a refund, minus any shipping costs and restocking fees. A 25% restocking fee will apply if shipped from our warehouse or directly from the manufacturer. Products must be in their original packaging, in resalable condition and include a RA (Return Authorization) number on the outer box; otherwise our warehouse will refuse the box. Please include your packing slip, invoice, or a note indicating the order number and why you are returning the item(s). NOTE: Restocking fee will be waived on returns for items that are shipped from our warehouse if a new order is placed during the RA process. If an item is shipped directly from the manufacturer, the restocking fee cannot be waived because this fee is collected by the manufacturer.
As long as your product meets the above conditions and you send the original packing slip, we can refund your product amount.
Credits can only be issued to the credit card used when the order was placed. Your refund will be processed within 7 days of receipt of the merchandise in our warehouse. Shipping charges are refunded only if a return is the result of an error by IDigToys.com.
EXTREME WEATHER CONDITIONS: See Return Exceptions below.
Damaged Goods: If your merchandise arrives damaged, please notify IDigToys.com immediately. Please keep the packaging material because the carrier often needs to study it when a damage claim report is submitted. ALL carriers only process claims within 14 days of delivery, so please contact us immediately. We will be the party responsible for filing the claim. After the 14 days, the customer is responsible for the damaged goods.
Undeliverable Packages: All packages returned to our warehouse undeliverable or refused are subject to a 25% restocking fee and shipping charges will not be refunded. If an order is re-shipped, the customer is responsible for any additional freight charges.
Instructions for returning an item
- Request a RA number (Return Authorization)
To receive a RA number, go to our "CONTACT US" page and request a RA from our Returns Department, including the reason for your return. A RA number must be included with your return or your return will not be accepted. RAs are issued Monday-Friday so please allow up to 48 business hours for a response to your request. NOTE: RA numbers expire 10 days after being issued by our Returns department. Our warehouse cannot accept packages with an expired RA number. Your return must be postmarked within 10 days after a RA number is issued to you by email.
- Package your return
Wrap the package securely. Use the original packaging material and outer box. If you don't use the original packaging material, you must ensure the product is packaged securely to prevent damage; otherwise our warehouse cannot accept the return. Include the packing slip that came with your order.
- Ship your package to our warehouse
The RA email will give you the return address of the appropriate warehouse to which your shipment should be sent. For your protection, we recommend you send your returns with an insured, track-able carrier, like UPS. We are not responsible for items that we receive damaged so you must insure the package.
- Return & credit times
Once we receive your return, we will process it and credit the card used for purchase within 7 days after receipt of your package. Please allow two billing cycles for the credit to appear on your credit card statement.
Lose your packing slip?
If you don't have your packing slip, please write your order number and the reason for your return on a slip of paper you enclose in your package.
Returning Collectibles
If you're unhappy with a Collectible toy, you can return it for a full refund (minus shipping charges and possible restocking fee). However, the item must be in a “collectible, re-sellable” condition.
Inventory Labels: Collectors sometimes e-mail us to ask about the inventory labels used on some products. If the label is stuck to the plastic window on the product box, it should come off easily without leaving a stain. Slowly peel the label diagonally from corner to corner. If the entire label doesn't come off, we suggest applying isopropyl alcohol (or a product called Goo Gone).
Special Return Instructions for Oversized Items
Some oversized items, including large playhouses, ride-on toys or pools may ship directly from the manufacturer. Please save your packing slip. If you need to return an oversized item, see return instructions above.
Holiday/Birthday Purchases
Purchases that are intended as gifts and may be wrapped for a period of time prior to opening MUST be inspected upon receipt. Please inspect your Holiday/Birthday purchases when you receive them, PRIOR to gift-wrapping. Remember that we will only accept returns on items within 14 days of their receipt.
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Returns Exceptions |
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Clearance Items
Absolutely no returns on clearance items. All sales are final on these blowout items.
Special Order Items
No returns on special order items. Special order items are items that are made specially for the customer. Examples include, but are not limited to: Mailbox Ranch mailboxes, Roadhouse furniture and accessories, and certain Montana Silversmith items such as belt buckles. Special order items usually take more than 10 days to ship, and this is indicated in the 'Additional Shipping Info' in the product page. Example: Availability: Usually ships within 4-6 weeks. If you have any questions about whether an item is a special order item, please go to our "Contact US" page before ordering.
Inflatables & Pool Toys
Absolutely no returns on inflatables such as floaties and pools.
International Orders
We can not accept returns on International Orders.
Miscellaneous Accessories
We cannot accept returns on contact lenses, wigs, hosiery, make-up, prosthetics or items that go in the mouth like fangs for any reason due to health regulations.
Costumes (Including Pet Costumes)
You may return any costume within 14 days of delivery for a refund as long as the item is in original packing and unworn. Health regulations prevent us from accepting returns on worn merchandise for the safety of you, the customer. If item appears worn or abused, we reserve the right to refuse credit or to adjust the refund amount appropriately. Restocking fees above apply. Absolutely no pet costumes with hair will be accepted!
Natural Disasters & Extreme Weather Conditions
IDigToys.com is not liable for late shipments or extra freight costs as the result of events beyond their control, including, but not limited to, natural disasters and extreme weather conditions. This policy coincides with the UPS/USPS policies stated on their websites. If a shipment is delayed due to these conditions, we can't refund the freight. It is the customer’s responsibility to contact us if they live in a temporary “no ship zone” due to a natural disaster or an area with extreme weather conditions. |
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